Kätzchen |
08-04-2010 05:00 AM |
On the "Culture of Candor"
Reference:
O'Toole, J. & Bennis, W. (2009, June issue). What's needed next: A culture of candor. The Harvard Business Review (pp. 54-61). www.hbr.org
"We won't be able to rebuild trust in institutions until leaders learn how to communicate honestly - and create organizations where that's the norm,"
-James O'Toole & Warren Bennis
(Excerpt from their article on 8 ideas on how to promote the Culture of Candor):
- Tell the Truth (We all have an impulse to tell people what they want to hear. Wise executives tell everyone the same unvarnished story. Once you develop a reputation for straight talk, people will return the favor).
- Encourage people to speak truth to power (It's extraordinarily difficult for people lower in a heirarchy to tell higher-ups unpalatable truths - but that's what the higher-ups need to know because often their employees have access to information about problems they don't. Create the conditions for people to be courageous).
- Reward contrarians (Your company won't innovate successfully if you don't learn to recognise, then challenge, your own assumptions. Find colleagues who can help you do that. Promote the best of them. Thank all of them).
- Practice having unpleasant conversations (The best leaders learn how to deliver bad news kindly so that people don't get necessarily hurt. That's not easy -- so find a safe place to practice).
- Diversify your sources of information (Everyone's biased. Make sure you communicate regularly with different groups of employees, customers, and competitors, so that your own understanding is nuanced and multifaceted).
- Admit your mistakes (This gives everyone around you permission to do the same).
- Build organizational support for transparency (Start with protection for whistle-blowers, but don't stop there. Hire people because they created a culture of candor elsewhere - not because they can out-compete their peers).
- Set information free (Most organizations default to keeping informations confidential when it might be strategic or private. Default, instead, to sharing information - unless there's clear reason not to).
Note: The above ideas are valuable for the way we conduct ourselves in our ordinary life relationships with others. To me, this is great way to increase our ability to be effective communicators in any type of environment - whether it is in the workplace or at home in our family arrangements (a partner/lover or especially with children - no matter their age - and with our beloved pets)!!!
Wellness wishes for all,
~ALK
:stillheart:
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