[Bèsame*]

Originally Posted by clay

I don't think I did. I choose what "battles" to have. Obviously, for me, to engage someone with that kind of behavior would only escalate hers.

I can hold my own if it is necessary, so I would rather act like someone with some control and not feed into her behavior. That is just my own preference....

I work in customer service, ALL. DAY. LONG.

Your best bet is to pick your battles. Why stoop to someone else's level? Be the better person, kill them with kindness. Sure, it won't make them see things different, it's in their mindset to stir the pot. Let it not be yours.

....oh, and when someone is mad, you might be the first level to feel their anger, try not to take it personal.

The public is a interesting group! The things this group has taught me!