In teasing out which airlines might be best to fly with in 2020, travel site The Points Guy is back with their airline ranking this year with slight modifications in methodology to include booking flexibility, health policies and plane cleanliness.
Weighing all metrics, The Points Guy ranked Delta first with Alaska Airlines and JetBlue following closely behind. Budget carrier Spirit Airlines came in last.
On the ticketing flexibility front, Southwest ranked highest, which Mayerowitz said was to be expected given the airline’s history of flexibility. “Southwest has always been the best, pandemic or not, basically they are letting you cancel change do whatever you want with tickets,” he said.
On the other end of the spectrum, Frontier received low marks for its policy that set a deadline of 90 days to reschedule any bookings.
When it comes to how airlines are addressing the health issues at hand, Delta and JetBlue were standouts, while American and United got dinged for packing in passengers. “American and United were both blocking seats at one point, but still selling full planes,” Mayerowitz explained.
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