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bright_arrow · 04-20-2011, 11:00 PM

Took 40 mins but resolved a customer's bill issue... the associate that took her payments CHARGED them back. Customer was heated and will be closing her account.. but I did resolve the issue at hand =/ One call to credit center, one to corporate, and three discussions with a manager. Oi. Customer did thank me for fixing the $285 payment and complimented me on my patience, said I was 4stars and that I deserve a raise (I know a lot of customers say it, if only our managers listened!)

Had lunch with a co-worker.

Explained the QSP program to a couple that was looking to make a $7k purchase.. Informed them if they got all the prices and such from each department, we could submit it to our team and they could receive discounts, and then they could buy it with a consumer card from us and possibly get an additional 5% off. They were absolutely tickled pink with me after that.

Helped a co-worker with an SOS return, got an associate to get the customer's correct door ordered, and rang them out while getting them a 20% discount too.

Helped a co-worker apply to jobs in other stores so she can have one when she moves.

E-mailed my department manager.

Sorted the return slips.

Cleaned and such.

Went through Internet orders and noted which ones had come in and needed customers' notified.

Anything I accomplished today was work related. Totally felt like I earned my paycheck halfway through my shift, LOL!

04-20-2011, 11:00 PM	#8
bright_arrow ☆ the stars are aligned ☆ How Do You Identify?: one queer mama Preferred Pronoun?: she/her Relationship Status: married to my Boo Daddy <3 Join Date: Feb 2010 Location: nor cal Posts: 2,910 My Photo Gallery Thanks: 3,644 Thanked 9,363 Times in 2,296 Posts Rep Power: 21474854	Took 40 mins but resolved a customer's bill issue... the associate that took her payments CHARGED them back. Customer was heated and will be closing her account.. but I did resolve the issue at hand =/ One call to credit center, one to corporate, and three discussions with a manager. Oi. Customer did thank me for fixing the $285 payment and complimented me on my patience, said I was 4stars and that I deserve a raise (I know a lot of customers say it, if only our managers listened!) Had lunch with a co-worker. Explained the QSP program to a couple that was looking to make a $7k purchase.. Informed them if they got all the prices and such from each department, we could submit it to our team and they could receive discounts, and then they could buy it with a consumer card from us and possibly get an additional 5% off. They were absolutely tickled pink with me after that. Helped a co-worker with an SOS return, got an associate to get the customer's correct door ordered, and rang them out while getting them a 20% discount too. Helped a co-worker apply to jobs in other stores so she can have one when she moves. E-mailed my department manager. Sorted the return slips. Cleaned and such. Went through Internet orders and noted which ones had come in and needed customers' notified. Anything I accomplished today was work related. Totally felt like I earned my paycheck halfway through my shift, LOL!