[PinkieLee]

Originally Posted by Tawse

Is there literally a scratch or just something that looks like one - but isn't on the screen itself?

I had mine "wake up" one day to uhhh stripes - both horizontal and vertical. Within a couple of days the entire top half was just white and the bottom half had vertical stripes.

If you can actually feel the scratch - it probably isn't covered.

if it's a "scratch" below the surface then I'd call them.

I called and the only thing they asked me was had I dropped it and had I put any pressure on it at all. (I said no to both, though I have no idea if i may or may not have put slight pressure on it...)

They will send a replacement unit (2 day delivery in my case) and you can send yours back (within 30 days) in the same package with the return label they'll email to you.

THANK YOU so much! I called Kindle customer service yesterday when I saw the warranty mentioned online. I was calling from work and didn't have my Kindle with me, so they really couldn't walk me through any trouble shooting. They told me to call back when I had the unit in hand and they would see what was going on and what options I had.

I can't actually feel the scratch.... but can see it if that makes any sense.

I'm gonna give them a call tonight when I get home from work and see what they say! Hopefully, I'll have as good as luck as you did