Quote:
Originally Posted by PinkieLee
THANK YOU so much! I called Kindle customer service yesterday when I saw the warranty mentioned online. I was calling from work and didn't have my Kindle with me, so they really couldn't walk me through any trouble shooting. They told me to call back when I had the unit in hand and they would see what was going on and what options I had.
I can't actually feel the scratch.... but can see it if that makes any sense.
I'm gonna give them a call tonight when I get home from work and see what they say! Hopefully, I'll have as good as luck as you did 
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Amazon customer service is usually very, very good. I doubt you'll have any problems with them. They really want people to be happy with their Kindles, so the last thing they want is for you to tell everyone you know that yours broke while under warranty and they refused to replace it. I've heard of them replacing units that had been seriously abused.