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Hollylane · 09-03-2012, 11:15 PM

Delta Airlines pissed me off today. Apparently my entire flight itinerary for the 19th has been changed. I found this out by accident today when I randomly clicked on my confirmation email from them. Yes, I will still arrive on the 19th, and it is "only" two hours later then the original arrival time.

But here's what pissed me off:

I called and asked why I had not been notified by phone or email at the time of the change. I was told that they did not have my email address. Funny, that is where I received my itinerary. I was also told that the file was noted that they had called my cellphone number and that there was no answer. No answer? I asked why I had not received a voice mail. The representative informed me again that an attempt was made to contact me and there was no answer.

On what planet (no pun intended) is this acceptable practice from any airline?

Also...

I was told I could reserve space in the cabin closet for garment bags on any of Delta's flights. Apparently, it is first come first serve. So, if 1st class, or business class fills up the closets before I board, they'll either make me stuff my garment bags (with formal wear in them) in the overhead compartment, or send them to the luggage compartment. WTF? Their only suggestion to avoid this was to ship them to my destination now. Really? So, it looks like I will be strapping into my seat and laying my garment bag on my lap, because it is not going in the overhead or luggage. No way.

I used to love flying Delta. They are never getting another dime from me.

And now, I am giving this over to the Universe, because I am not going to allow anything to put a cloud over our trip to LR. We are going to have a fabulous time!

09-03-2012, 11:15 PM	#773
Hollylane Practically Lives Here How Do You Identify?: . Preferred Pronoun?: . Relationship Status: . Join Date: Jun 2011 Location: . Posts: 11,495 My Photo Gallery Thanks: 34,694 Thanked 26,360 Times in 5,877 Posts Rep Power: 21474862	Delta Airlines pissed me off today. Apparently my entire flight itinerary for the 19th has been changed. I found this out by accident today when I randomly clicked on my confirmation email from them. Yes, I will still arrive on the 19th, and it is "only" two hours later then the original arrival time. But here's what pissed me off: I called and asked why I had not been notified by phone or email at the time of the change. I was told that they did not have my email address. Funny, that is where I received my itinerary. I was also told that the file was noted that they had called my cellphone number and that there was no answer. No answer? I asked why I had not received a voice mail. The representative informed me again that an attempt was made to contact me and there was no answer. On what planet (no pun intended) is this acceptable practice from any airline? Also... I was told I could reserve space in the cabin closet for garment bags on any of Delta's flights. Apparently, it is first come first serve. So, if 1st class, or business class fills up the closets before I board, they'll either make me stuff my garment bags (with formal wear in them) in the overhead compartment, or send them to the luggage compartment. WTF? Their only suggestion to avoid this was to ship them to my destination now. Really? So, it looks like I will be strapping into my seat and laying my garment bag on my lap, because it is not going in the overhead or luggage. No way. I used to love flying Delta. They are never getting another dime from me. And now, I am giving this over to the Universe, because I am not going to allow anything to put a cloud over our trip to LR. We are going to have a fabulous time!