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Random · 10-03-2012, 06:27 AM

I got my first *Blink?* call last night..

My phone beeps and it's an account that we rarely see overnight.. (like it's the first one I've seen)

Quick like a bunny, I pull up our client data base and refresh on how to answer/process this call..

"Thank you for calling, (insert name, that if I named, I wouldn't have a job any more) this is Cynthia, how may I help you?

A woman answers with her name and company... hmmm company is one of our high profile companies, but doesn't match what my phone is saying...

hmmmm....

her: Yes, hello? this is....... from....... is this desktop?
me: excuse me? I'm sorry?
her: you do desktop support?
me: desktop? as in computers? well, yes,sometime, but
her: hold please
me... holding

I'm thinking someone is locked out of an account or something like that.. We generally don't do password resets for this company, but I need more information on what desktop is....

An older gentleman gets on the phone

Hello? yes, I have a case number

he give me case number, it's not any one of the three numbers that I can look up... hmmm it sort of looks like a software number, but there isn't enough numbers

hmmmm ok...

I get name, phone number, and serial number of the device...

hmmmm nothing pulls up by the serial number..

I ask him... what company are you from?

Oh... no company

BLINK....

no company? ummm I don't talk to people without companies I talk to CE's and SA's and POC's (point of contact) and other people in other companies who do the same job as me while trying to get all those initals together talking..

I put him on hold and ask my sup where the heck should I send this guy?

He tells me...

So... because we don't play on that side of the house,I have no magic number that let's me bypass the dreaded hold you get when calling into a big computer company...

14 mins on hold and I give up...

I go back to the gentleman and I ask him what the orginal issue was...

His four year old wireless mouse... the scroll button isn't working...can it be fixed?

Blink...

Lucky enough for him, I'm having the same issue with my wireless mouse at home and know that it's pretty well just worn out and he needs a new one, and no he doesn't have to get a new wireless keyboard if it's not having any issues...

I send him over to Newegg to go shopping...

Sigh... 40 mins on the phone and no one to bill...

10-03-2012, 06:27 AM	#11692
Random Senior Member How Do You Identify?: femme Relationship Status: Married Join Date: Nov 2009 Location: back in the land of trees and snow Posts: 2,072 My Photo Gallery Thanks: 8,017 Thanked 5,327 Times in 1,378 Posts Rep Power: 21474854	I got my first Blink? call last night.. My phone beeps and it's an account that we rarely see overnight.. (like it's the first one I've seen) Quick like a bunny, I pull up our client data base and refresh on how to answer/process this call.. "Thank you for calling, (insert name, that if I named, I wouldn't have a job any more) this is Cynthia, how may I help you? A woman answers with her name and company... hmmm company is one of our high profile companies, but doesn't match what my phone is saying... hmmmm.... her: Yes, hello? this is....... from....... is this desktop? me: excuse me? I'm sorry? her: you do desktop support? me: desktop? as in computers? well, yes,sometime, but her: hold please me... holding I'm thinking someone is locked out of an account or something like that.. We generally don't do password resets for this company, but I need more information on what desktop is.... An older gentleman gets on the phone Hello? yes, I have a case number he give me case number, it's not any one of the three numbers that I can look up... hmmm it sort of looks like a software number, but there isn't enough numbers hmmmm ok... I get name, phone number, and serial number of the device... hmmmm nothing pulls up by the serial number.. I ask him... what company are you from? Oh... no company BLINK.... no company? ummm I don't talk to people without companies I talk to CE's and SA's and POC's (point of contact) and other people in other companies who do the same job as me while trying to get all those initals together talking.. I put him on hold and ask my sup where the heck should I send this guy? He tells me... So... because we don't play on that side of the house,I have no magic number that let's me bypass the dreaded hold you get when calling into a big computer company... 14 mins on hold and I give up... I go back to the gentleman and I ask him what the orginal issue was... His four year old wireless mouse... the scroll button isn't working...can it be fixed? Blink... Lucky enough for him, I'm having the same issue with my wireless mouse at home and know that it's pretty well just worn out and he needs a new one, and no he doesn't have to get a new wireless keyboard if it's not having any issues... I send him over to Newegg to go shopping... Sigh... 40 mins on the phone and no one to bill... __________________ ~Volunteer~ "It gets in your blood"