Quote:
Originally Posted by Admin
Hey Folks-
I just wanted to give an update on the chat room situation.
We have been going back and forth for a week with the new chat solution and I just sent a very stern email to them about their piss poor customer service on helping us get the issue resolved.
It appears to me that it might be best to reload the old chat solution for the time being until we figure out if the new company is going to be a good thing. I tend to get pissed off when Im trying to spend almost $500 a year for a product and they can't bother to answer many emails. Needless to say, doesn't bode well for what their customer service would be like under a new platform.
In the meantime, I wanted to say I appreciate the folks who have been patient and understanding about this issue rather than making shitty comments about how long it's taking.
Linus and I both work full time jobs (that often entails WAY more than 50 hours per week) and do not receive any income from the Planet. We are working for free for this community and have to do that on our personal time in addition to our real time jobs and families. That is sometimes inconvenient for both us and for you and we do appreciate your understanding as we work out the kinks.
Thanks for your patience!
Admin/Medusa
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Yall must have more patience then I do! I work in the IT industry for work and trust me if something doesn't get fixed and I usually give them about a week max to get the ball rolling. I will be demanding money back or speaking to the supervisor. Again I am not speaking for just myself we all appreciate what yall do for us, and realize you are doing this on your spare time. Thanks for all the hardwork!