Even though my job is not prestigious and it doesn't earn a lot of money it is very satisfying to me in ways I never expected. For example, someone will call in about a phone that can make but not receive phone calls. Initially the customer is angry and all business, but if my tone is empathetic and I promise to stick with them until we find a resolution their tone changes. Before long they're telling me they need this phone to keep track of their elderly mother with Alzheimers. At that point I can connect by relaying my own experience with a relative who had the same condition. By the end of the call the customer is asking for my direct line and almost in tears because a technical support agent had never cared so much or done so much to help.
It makes me feel that even though I did not complete college I can positively influence someone's life and help...So that's what's on my mind right now.Of course I get some weirdos too, but they keep it interesting. I can handle so much more than I thought I could a year ago.
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