Today, my co-workers and I were tortured by one cranky customer. He called back multiple times, and was explosively verbally abusive when asked to verify his information.
He was calling from a computer based phone with a bad connection, and when I got him, about half way through his transfer of service, I could hear him, but he couldn't hear me anymore.
That's when I heard him say:
"Why won't you answer me??? What are you doing, painting your nails???"
My co-workers were pretty riled up about his behavior, but I helped a few of them to process his behavior with empathetic thoughts. I just think that anyone who is that cranky and mean, must be feeling pretty miserable about something.
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