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Old 06-06-2013, 04:09 PM   #4
Bèsame*
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Im thankful that I'm learning to be patient and think things thru. I'm quite proud of myself of how I handled some irate customers last night. Normally, I would listen, and then come back with something that sounded smart ass like. Got me in trouble every time, I was then labeled rude. I took it personally and would be upset for a few hours.

Last night, I didn't let it get to me and I stood my ground. I was not the bad guy. Actually, I'm quite proud of myself. Thank you, lesson learned, it does work. Keep practicing it !
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