[Parker]

Getting the old VA run around lol - I went to Urgent Care on Saturday and when I registered with this VA back in June, I was told that if I call ahead to Urgent Care, I could get travel reimbursement for the round trip, but if I dont call, I would be reimbursed for just the return trip home.

What they actually meant was if I call ahead and talk to the triage nurse and find out that the visit is needed now and cant wait until a visit with my doctor then I will get reimbursed for the round trip.

That's not what they told me, but apparently, that's what they meant.

It isnt a huge deal - getting reimbursed for one way is still better than nothing, but it was a pain in the ass trying to get the correct information out of both eligibility (who basically called me a liar by saying no one there would say that) and travel this morning - as well as getting travel to agree to talk to eligibility so they dont keep telling patients that.

Of course, if travel talks to the same woman in eligibility that called me a liar, she will just tell the travel guy that no one there said any such thing and I was crazy, so it all may have been moot.

It just sucks that more patients will have to go through this when, if we are given the correct info to begin with, we could do things the right way and not be caught off guard with mixed info.

I love when everyone blames everyone else and refuses to take responsibility - I was going to crack a a joke about it being the government, but to be honest, I have seen private companies do this kind of passing the buck thing as well.