Me: Thank you for calling ___, may I please have the address or account number that I can help you with?
Caller: Um...I am calling from ________Church of God, I want to help one of your customers with managing his account.
Me: May I have the customer's address or account number please?
Caller: I don't have either of those, can you look him up another way?
Me: Do you have his social security number, telephone number or name?
Caller: I don't have his social or his telephone number. Can you look it up by his name?
Me: What is the customer's last name?
Caller: I don't have his last name.
Me: Do you have any information about him.........at all?
Caller: I have his first name.
Me: We're here until 7pm tonight if you are able to call back with any information about the customer.
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I'm not sure it is the customer that needs help managing his account. Wow. Just wow.
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