Butch Femme Planet - View Single Post - Is the customer really always right? What they said/what you wish could say...

Hollylane · 01-24-2013, 11:41 PM

Here's a thought...If you haven't paid your bill in several months, broken every payment arrangement, have a bill that is over $300 in arrears, and are pending interruption of your service, and you're calling customer service to ask for another extension, it's probably a good idea to treat your CSR with some respect, instead using dripping sarcasm and nastiness, despite their every effort at remaining calm and cordial.

For most of us, it is easy to figure out that being nasty to someone, is really not a good way to ask them to do you a favor.

I'm just sayin'...

Also, CSRs are required to ask certain verification questions, to secure your personal information, to set up payment arrangements, and to make changes to your account. We don't do it to annoy you, and we don't do it to keep you on the phone (we have stats to meet. So, why would we do that?).

If you want off the phone sooner, all you have to do is realize, that we are required to do our jobs as we are trained, and cannot change that for you without reprimand, and we want to remain employed. If you keep talking about it, and complaining to the person helping you, your call to customer service just keeps getting longer.

01-24-2013, 11:41 PM	#48
Hollylane Practically Lives Here How Do You Identify?: . Preferred Pronoun?: . Relationship Status: . Join Date: Jun 2011 Location: . Posts: 11,495 My Photo Gallery Thanks: 34,694 Thanked 26,373 Times in 5,877 Posts Rep Power: 21474860	Here's a thought...If you haven't paid your bill in several months, broken every payment arrangement, have a bill that is over $300 in arrears, and are pending interruption of your service, and you're calling customer service to ask for another extension, it's probably a good idea to treat your CSR with some respect, instead using dripping sarcasm and nastiness, despite their every effort at remaining calm and cordial. For most of us, it is easy to figure out that being nasty to someone, is really not a good way to ask them to do you a favor. I'm just sayin'... Also, CSRs are required to ask certain verification questions, to secure your personal information, to set up payment arrangements, and to make changes to your account. We don't do it to annoy you, and we don't do it to keep you on the phone (we have stats to meet. So, why would we do that?). If you want off the phone sooner, all you have to do is realize, that we are required to do our jobs as we are trained, and cannot change that for you without reprimand, and we want to remain employed. If you keep talking about it, and complaining to the person helping you, your call to customer service just keeps getting longer.