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Old 12-27-2011, 07:21 PM   #21
weatherboi
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counting freckles slowly under Her direction!!!
 

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I had to learn how to navigate my way around clients that think their warranty covers self inflicted damage. I think it is ok to tell a customer they are in the wrOng. I think it is important to find a way to do it so not to receive complaints about how it is handled. The goal is to make everybody think they won something.
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