i work in a
huge level 1 trauma center/ER (university of michigan)....the customers we work with are the pt who is sick and scared and not always very nice...unfortunately..the nurses (have i mentioned that we have the BEST nurses in the country????)...are the ones who catch most of the shit...uhhh...sometimes literally!!..we've had our nurses and techs get physically assulted by pts and visitors alike...
the other customers we deal with are the family memebers...talk about people being scared! imagine your loved one lying on a trauma bay cart...SO many things that can happen or go wrong to the human body...OMG!! you have NO idea!!...
alot of the family members are polite and very nice...but there are some who. become very nasty and abusive...usually due to fear and grief or frustration because the medical staff isn't moving fast enough to suit them...
it's a tough job but i LOVE it!! i love the staff...the nurses, the docs and us clerks...we're one big family and we do our job well!!
