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Old 03-13-2018, 06:15 AM   #13779
RockOn
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I am wondering if others feel this way. It is like I have "F*CK WITH ME" written across my forehead.

I got a brake job done yesterday. Dropped it off at 8:30. The manager did my paperwork. I asked him the price of an oil change too. He said $59.00. I laughed and told him that was ridiculous and to add 2 or 3 quarts today. New pads and rotor resurfacing for both front were on special, $60.00 off for $129.99 ... it was the same for both rear ones too. I told him to call me as soon as it was inspected and tell me what it needed and give me the price. He did not call. I called at 11:30, he was not there but the mechanic who was mumbling and not much audible said they could go on and start then ... it would be ready at 1:30. Since I could not hear him much, I said,"so it is only the front ones and it will be $129.99 plus the oil, right?" He said, "yea." I called at 1:30 before I told my ride to take me. I asked the total charge and it was $448.00. They replaced both front rotors with new ones. I started laughing and asked for the manager. He was not available. On the ride over there, the manager called. I told him he needed to adjust the price before I got there and bring it down to $129.99 and 2 or 3 quarts of oil because that is the quote the mechanic agreed with me on at 11:30. He said the rotors could not be turned because they were too far gone. I said that was his problem since he never found time to call and tell me ... and that his mechanic told me $129.99 at 11:30 before he started the work. When I walked in, I ensured all the customers were aware of this conflict. This manager even tried to pull a fast one about the oil. He said it was store policy not to add oil but to do an oil change. I told him he had this same knowledge this morning when I asked him to add 2 or 3 quarts ... and that I would not pay for the oil change either. He adjusted the total down to $144.11 and asked if it was acceptable to me. I said it was fine. Also informed him if I had heard from him and he had told me the rotors needed replacing with new ones and quoted me the $448.00 before the work started, I would have gladly paid for them but I did not play little boy games.

I do not enjoy having to act this way one bit but sometimes it is necessary to rise to the occasion.
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