Butch Femme Planet - View Single Post - Is the customer really always right? What they said/what you wish could say...

Hollylane · 01-29-2013, 10:26 PM

Me: Thank you for calling ____Electric, my name is Hollylane. May I have the address that I can help you with?

Customer: 7895 NE 22nd PL

Me: Thank you. I heard 7895 NE 22nd PL, is that correct?

Customer: Yeah.

Me: I am unable to locate that in our system, do you have an account with us at that address?

Customer: No, I have service with ____ Gas & Electric.

Me (on mute "Oh for the love of..."): May I have the address that I can help you with?

Customer: Yeah. I'm callin' about my closed account with you people.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Me: Thank you for calling ____Electric, my name is Hollylane. May I have the address that I can help you with?

Customer: PO Box 449, Astoria, Oregon.

Me: May I have the address that you have service with us at?

Customer (exaggerated sigh): PO Box 449, Astoria, Oregon.

Me: May I have the address where we provide electric service to you?

Customer: Can you look it up by my name? My name is Mrs. Jones.

Me (on mute "are you fucking serious?"): What is your first name Mrs. Jones?

Customer: Why do you need that?

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Me: Thank you for calling ____Electric, my name is Hollylane. May I have the address that I can help you with?

Customer (mobile phone cutting in and out, crackling painfully): ________ Johnson Creek ___ Barbara ______ payment ______ HELLO???_____ Need ____ Don't _____

Me: Ma'am, I'm unable to hear you, can you move and find a clearer signal?

Customer: No ____ you listen ____ with it ____ HELLO???

Me: Ma'am, I am sorry, I am unable to hear you, please call us back at 503-XXX-XXXX, when you reach a better coverage area.

Customer: Don't ___ dare ____ up _____ HELLO???? ____ stupid bitch ____ hung ____ on me #$$@#@#$!!!!!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I ask you, does it really need to be this difficult? What is wrong with people?

01-29-2013, 10:26 PM	#49
Hollylane Practically Lives Here How Do You Identify?: . Preferred Pronoun?: . Relationship Status: . Join Date: Jun 2011 Location: . Posts: 11,495 My Photo Gallery Thanks: 34,694 Thanked 26,373 Times in 5,877 Posts Rep Power: 21474860	Me: Thank you for calling ____Electric, my name is Hollylane. May I have the address that I can help you with? Customer: 7895 NE 22nd PL Me: Thank you. I heard 7895 NE 22nd PL, is that correct? Customer: Yeah. Me: I am unable to locate that in our system, do you have an account with us at that address? Customer: No, I have service with ____ Gas & Electric. Me (on mute "Oh for the love of..."): May I have the address that I can help you with? Customer: Yeah. I'm callin' about my closed account with you people. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Me: Thank you for calling ____Electric, my name is Hollylane. May I have the address that I can help you with? Customer: PO Box 449, Astoria, Oregon. Me: May I have the address that you have service with us at? Customer (exaggerated sigh): PO Box 449, Astoria, Oregon. Me: May I have the address where we provide electric service to you? Customer: Can you look it up by my name? My name is Mrs. Jones. Me (on mute "are you fucking serious?"): What is your first name Mrs. Jones? Customer: Why do you need that? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Me: Thank you for calling ____Electric, my name is Hollylane. May I have the address that I can help you with? Customer (mobile phone cutting in and out, crackling painfully): ________ Johnson Creek ___ Barbara ______ payment ______ HELLO???_____ Need ____ Don't _____ Me: Ma'am, I'm unable to hear you, can you move and find a clearer signal? Customer: No ____ you listen ____ with it ____ HELLO??? Me: Ma'am, I am sorry, I am unable to hear you, please call us back at 503-XXX-XXXX, when you reach a better coverage area. Customer: Don't ___ dare ____ up _____ HELLO???? ____ stupid bitch ____ hung ____ on me #$$@#@#$!!!!! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I ask you, does it really need to be this difficult? What is wrong with people?