Quote:
Originally Posted by Corkey
On the customer side of it.
Sometimes those little head sets are too far away from a CR's mouth that I can't hear what you* are saying much less agree to your asking me if I can be placed on hold. So if I say 3 times I can't hear you* please speak up, please do not be short with me. 
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and that I understand! or sometimes it's the other way around, the mic is too close to the mouth so it gets muffled and you sound like the adults in a Charlie Brown movie.