Linus' House of IT: 15 cents please

[Linus]

Originally Posted by dixielady

I have an HP Pavilion, less than 6 months old. My parents don't have high speed internet so when I try to get online there I have to use dialup. It's worked fine in the past, but recently it won't connect. I log on to AOL and can hear the dial tone. I can hear my pc dialing in but it will not connect. Could it be a modem problem or maybe a side effect of a virus? I even uninstalled AOL and reinstalled a newer version, and downloaded new drivers. Same problem.

It's been a while since I've done modem internet. Since you are getting a dialtone that suggests that the modem is ok. From the time it did work to now was anything installed/added/changed (particular areas to focus on are firewall/AV software)?

Have you also followed the following steps as outlined by AOL itself: http://tinyurl.com/yl3updn