Tourist Etiquette

[betenoire]

So for those of you who don't know - my second job (I have two jobs! Ask me how!) is in a reservation centre for a ginormous hotel chain. Anyway. A couple of weeks back I got a call from an American. (I do believe I posted the condensed version a while back, the full thing is funnier)

Me: Thank you for calling ____ reservations. My name is Brandy. How can I help you?
Her: I want to go to Canada.
Me: Great! We have lots of hotels in Canada, where in Canada are you travelling to?
Her: Canada. On Victoria Street.
Me: What city and province is that in?
Her: Victoria Street.
Me: Do you want to go to Victoria in British Columbia?
Her: No. I want to go to Canada.
Me: ....okay. What were you going to Canada for? Was there an attraction you want to be near?
Her: I want to go see the falls.
Me: *lightbulb moment* OH! So you'd like to go to Niagara Falls, Ontario?
Her: No. I want to go to Canada.
Me: Yes, Ma'am. Niagara Falls is a city in Ontario which is in Canada.
Her: No. Niagara Falls is in New York. I want to go to the Horseshoe Falls.
Me: There's also a city called Niagara Falls in Canada, it's right across the border from Niagara Falls in New York. The falls on the Canadian side are shaped like a horseshoe so they got the nickname the "Horseshoe Falls".
Her: Are you sure?
Me: I'm Canadian.
Her: ....well. I guess you'd know.
Me: Yes.

The thing that makes this even worse is that she was from New York state, like Buffalo area or Rochester I think it was. So she should have fucking KNOWN that stuff.