Logistics and Saturdays

G Snap! · 08-19-2012, 12:21 PM

Lately I have been noticing companies like UPS have reduced their services.

For example, @ ordered a text book he needed thursday afternoon from amazon. He requested overnight delivery because he really needed it friday. Since he used my amazon account, I got the email stating the expected delivery date was monday. Knowing his need, I look at their shipping policies and such, and it states (I do not quote directly) that just because you request (and pay) for overnight delivery, it may not get delivered overnight. Apparently UPs no longer delivers on saturdays, and the last few things I have mail ordered show no movement in transit over the weekend.

I tell @ this and we talk about it a little. The company he works for warehouses parts for another company (and also trucks daily orders) and since the other company pays for it, they dictate how items are shipped, and want @'s company to use UPS because they are cheapest. When they need to expedite something, @'s people relied on UPS to come get the package. If they had several rush orders in one day, they relied on UPS to be there to get each rush item, even if it meant the brown truck had to drive over several times in one day.
Lately UPS changed their policy, and will only drive to their facility once per day to pick up, and if there are any pick-ups needed after that they are SOL and have to drive it to the rearest UpS shipping facility. By the way, it does not cost any more to have them come get it, nor any less if you bring it there.
So now @ has to send an employee off sight every time their customer needs something rushed. That means loosing the work of an employee for the travel time and the expense of travel to and from (which I am waiting to hear has become an issue because the employee uses their own vehicle for it.)

In a nutshell, apparently UPS is no longer about customer service and has cut a few corners. One pickup per location may not hurt many, but not moving parcels or doing anything on saturdays for that matter is a big deal.

Has anyone else noticed shipping companies cutting corners and reducing services? Does anyone know of or has heard any announcements UpS has made regarding cutbacks?

08-19-2012, 12:21 PM	#1
G Snap! Member How Do You Identify?: gay. I'm very happy, thank you! Preferred Pronoun?: Miss Relationship Status: Chefhmboyrd's seeing eye blonde Join Date: Dec 2010 Location: Nashvegas Posts: 253 My Photo Gallery Thanks: 412 Thanked 1,109 Times in 229 Posts Rep Power: 6596929	Logistics and Saturdays Lately I have been noticing companies like UPS have reduced their services. For example, @ ordered a text book he needed thursday afternoon from amazon. He requested overnight delivery because he really needed it friday. Since he used my amazon account, I got the email stating the expected delivery date was monday. Knowing his need, I look at their shipping policies and such, and it states (I do not quote directly) that just because you request (and pay) for overnight delivery, it may not get delivered overnight. Apparently UPs no longer delivers on saturdays, and the last few things I have mail ordered show no movement in transit over the weekend. I tell @ this and we talk about it a little. The company he works for warehouses parts for another company (and also trucks daily orders) and since the other company pays for it, they dictate how items are shipped, and want @'s company to use UPS because they are cheapest. When they need to expedite something, @'s people relied on UPS to come get the package. If they had several rush orders in one day, they relied on UPS to be there to get each rush item, even if it meant the brown truck had to drive over several times in one day. Lately UPS changed their policy, and will only drive to their facility once per day to pick up, and if there are any pick-ups needed after that they are SOL and have to drive it to the rearest UpS shipping facility. By the way, it does not cost any more to have them come get it, nor any less if you bring it there. So now @ has to send an employee off sight every time their customer needs something rushed. That means loosing the work of an employee for the travel time and the expense of travel to and from (which I am waiting to hear has become an issue because the employee uses their own vehicle for it.) In a nutshell, apparently UPS is no longer about customer service and has cut a few corners. One pickup per location may not hurt many, but not moving parcels or doing anything on saturdays for that matter is a big deal. Has anyone else noticed shipping companies cutting corners and reducing services? Does anyone know of or has heard any announcements UpS has made regarding cutbacks?