Is the customer really always right? What they said/what you wish could say...

Hollylane · 10-13-2011, 11:16 PM

Customer: I misunderstood the notice due date, and you just turned my power off?

Me: The two notices we mailed, and the phone call that you answered all stated that we needed payment no later then 10/12/11. Right?

Customer: Yes, but I misunderstood the notice, just turn it back on!

Me: ...........

Quintease · 12-26-2011, 09:21 AM

Lol

tapu · 12-26-2011, 10:00 AM

As a customer, I have a way to end a dispute with a salesperson/clerk/CSrep. I say, Well, okay, I apologize gratuitously. Not once has anyone been offended. I'm waiting for the day when someone fast on their feet responds with something like, Okay, I flatulently accept your apology.

Miss July · 12-26-2011, 11:00 AM

Customer: Do YOU know who I am?????
Me: Noooooooo Do YOU know who I am?
(insert polite smirk here)

My all time fav's when they ask me how come I didn't know something related to their trasactions................ I'm sorry My crystal ball is broken, let me get back to ya.

Thank you for your anticipated cooperation in this matter.

If you can't give me the answer I WANT, get me the person who can.

AtLast · 12-26-2011, 02:25 PM

When working in a family business, I certainly had this drilled into me. Unless a customer was abusive, they were right, period.

To be honest, I think the level of courtesy and helpfulness in customer service has declined- mainly due to big box stores that sell on volume. The "good name & faith" of a business does not mean what it used to.

Hollylane · 12-26-2011, 02:47 PM

The problem in phone centers, is that the customers are often abusive because they are not standing in front of you.

AtLast · 12-27-2011, 11:31 AM

Quote:

Originally Posted by Hollylane

The problem in phone centers, is that the customers are often abusive because they are not standing in front of you.

True. And online this is often true as well. Sometimes, I really think that our positive face to face communication skills are going to be a thing of the past. Automation of things not only has affected employment, but how we speak to one another. Sometimes I am sickened by how rude and sarcastic people have become- it is different than in the past in social situations to me.

A whole lot of entitlement going on when I think we are all "entitled" to courtesy and a willingness to communicate with each other in a way that leads to mutual understanding no matter if it about a product I bought and want to return or hearing out a loved one or friend.

12-26-2011, 09:21 AM	#2
Quintease Member How Do You Identify?: Rainbow femme Preferred Pronoun?: princess Relationship Status: Married Join Date: Apr 2011 Location: United Kingdom Posts: 514 My Photo Gallery Thanks: 508 Thanked 1,817 Times in 417 Posts Rep Power: 10560327	Lol __________________ It is not worth an intelligent person's time to be in the majority. By definition, there are already enough people to do that.

12-26-2011, 10:00 AM	#3
tapu Senior Member How Do You Identify?: Understated butch. Preferred Pronoun?: I Relationship Status: Party of One Join Date: Jun 2011 Location: Maine Posts: 1,654 My Photo Gallery Thanks: 1,324 Thanked 3,115 Times in 1,103 Posts Rep Power: 21474852	As a customer, I have a way to end a dispute with a salesperson/clerk/CSrep. I say, Well, okay, I apologize gratuitously. Not once has anyone been offended. I'm waiting for the day when someone fast on their feet responds with something like, Okay, I flatulently accept your apology. __________________ Really? That's not funny to you?

12-26-2011, 11:00 AM	#4
Miss July Member How Do You Identify?: Bitchy, Self Sufficient, High Femme Preferred Pronoun?: Mizz (Bitch) Relationship Status: Not LOOKING Join Date: Nov 2009 Location: Sunny CA Posts: 362 My Photo Gallery Thanks: 158 Thanked 515 Times in 156 Posts Rep Power: 5207567	Obviously I didn't know............ Customer: Do YOU know who I am????? Me: Noooooooo Do YOU know who I am? (insert polite smirk here) My all time fav's when they ask me how come I didn't know something related to their trasactions................ I'm sorry My crystal ball is broken, let me get back to ya. Thank you for your anticipated cooperation in this matter. If you can't give me the answer I WANT, get me the person who can. __________________ Sorry...................My Give A Damn Meter Is Broken I Am A Bitch, But I Ain't Yo Bitch http://i166.photobucket.com/albums/u.../ny/ny1303.gif

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10-13-2011, 11:16 PM	#1
Hollylane Practically Lives Here How Do You Identify?: . Preferred Pronoun?: . Relationship Status: . Join Date: Jun 2011 Location: . Posts: 11,495 My Photo Gallery Thanks: 34,694 Thanked 26,362 Times in 5,875 Posts Rep Power: 21474862	Customer: I misunderstood the notice due date, and you just turned my power off? Me: The two notices we mailed, and the phone call that you answered all stated that we needed payment no later then 10/12/11. Right? Customer: Yes, but I misunderstood the notice, just turn it back on! Me: ...........

12-26-2011, 02:25 PM	#5
AtLast Infamous Member How Do You Identify?: Woman Preferred Pronoun?: HER - SHE Relationship Status: Relating Join Date: Nov 2009 Location: CA & AZ I'm a Snowbird Posts: 5,408 My Photo Gallery Thanks: 11,826 Thanked 10,827 Times in 3,199 Posts Rep Power: 21474857	When working in a family business, I certainly had this drilled into me. Unless a customer was abusive, they were right, period. To be honest, I think the level of courtesy and helpfulness in customer service has declined- mainly due to big box stores that sell on volume. The "good name & faith" of a business does not mean what it used to.

12-26-2011, 02:47 PM	#6
Hollylane Practically Lives Here How Do You Identify?: . Preferred Pronoun?: . Relationship Status: . Join Date: Jun 2011 Location: . Posts: 11,495 My Photo Gallery Thanks: 34,694 Thanked 26,362 Times in 5,875 Posts Rep Power: 21474862	The problem in phone centers, is that the customers are often abusive because they are not standing in front of you.