What happened at work today?

Hollylane · 05-28-2013, 09:57 PM

Today, my co-workers and I were tortured by one cranky customer. He called back multiple times, and was explosively verbally abusive when asked to verify his information.

He was calling from a computer based phone with a bad connection, and when I got him, about half way through his transfer of service, I could hear him, but he couldn't hear me anymore.

That's when I heard him say:

"Why won't you answer me??? What are you doing, painting your nails???"

My co-workers were pretty riled up about his behavior, but I helped a few of them to process his behavior with empathetic thoughts. I just think that anyone who is that cranky and mean, must be feeling pretty miserable about something.

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05-28-2013, 09:57 PM	#12
Hollylane Practically Lives Here How Do You Identify?: . Preferred Pronoun?: . Relationship Status: . Join Date: Jun 2011 Location: . Posts: 11,495 My Photo Gallery Thanks: 34,694 Thanked 26,359 Times in 5,875 Posts Rep Power: 21474862	Today, my co-workers and I were tortured by one cranky customer. He called back multiple times, and was explosively verbally abusive when asked to verify his information. He was calling from a computer based phone with a bad connection, and when I got him, about half way through his transfer of service, I could hear him, but he couldn't hear me anymore. That's when I heard him say: "Why won't you answer me??? What are you doing, painting your nails???" My co-workers were pretty riled up about his behavior, but I helped a few of them to process his behavior with empathetic thoughts. I just think that anyone who is that cranky and mean, must be feeling pretty miserable about something.