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12-27-2011, 07:21 PM | #11 |
Infamous Member
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Hey boy!!! Relationship Status:
counting freckles slowly under Her direction!!! Join Date: Nov 2009
Location: i have 2 sets of geographic coordinates!!!
Posts: 6,097
Thanks: 26,797
Thanked 12,559 Times in 2,993 Posts
Rep Power: 21474857 |
I had to learn how to navigate my way around clients that think their warranty covers self inflicted damage. I think it is ok to tell a customer they are in the wrOng. I think it is important to find a way to do it so not to receive complaints about how it is handled. The goal is to make everybody think they won something.
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