Is the customer really always right? What they said/what you wish could say...

[Smiling]

Believe me, the customer is seldom right.
lol, I miss working with the public, though. There was a bond with my coworkers - it was just us against the entire public, lol. You just don't get that sort of solidarity in the corporate world, lol. And of course, the war stories. You never run out of conversation when you work with people. I can't wait to get back out there and start menacing...sorry, stupid autocorrect; I meant to say "helpfully interacting" with others, lol.

[TL1]

Lol hell no the customer isn't always right. Most are a pain. Some are really nice. I love the ones that call and yell and cuss like its my fault you didn't pay your mortgage. Sure hardships happen but i did not sign that contract. So blame yourself!

I tend to give the customer what they give me. Obviously I can't cuss at them but I meet their tone quickly. Sometimes this backs them down and they say oh I didn't mean it personally and they get nice. Other times like today I met ones tone equally and they called me a smart ass and asked to speak with a supervisor. Lol be my guest because I surely do not want to deal with you anymore.

Don't get me wrong. I am professional and nice and all that I should be. But I won't put up with any shit either.

[Smiling]

...the customer doesn't even know what they want. They usually think they do; but they don't. Of course, that's really more of a rumination on the state of Humanity in general, though; rather than simply being a customer issue.

HOWEVER, when you work with the public, that complete lack of self-awareness (whether it is a purposeful affectation or not) becomes so glaringly apparent because <whatever place of business you are working in> is a standalone microcosm of the human species.

Most people really think they know a thing or two. Some may; but the ones who may actually know something are the same ones that know they do not!

People are fascinating. I like to watch how they move about in the world and I really like it when they get to talking so I can see how their minds work. Even the pains-in-the-asses can be just absolutely delightful to observe in the right framework. I honestly miss working with the public.

[homoe]

I'd have to agree and say I miss working with the public to an extend however not at this particular time of the year when they are so stressed and frazzled

[Bèsame*]

Busy busy, this time of the year. What this customer said to me today, took me by surprise, and so did my reaction.

I tweaked a price for a pair of boots, to reorder them. She originally paid less, and I exchanged at a higher price. She says, so if these don't work, will I get my money back on how I originally paid ? I said, just come back to see me, smiling as I said it.

She goes...what if your not here anymore? (This exchange will be back to her next week). I said, Ill be here, I'm not going anywhere.

She then seriously says, "but what if you die?"

"I'm not going to die...what if you die? Why would you say that? We aren't going anywhere"

She back tracked for the next 10 min.

In the end , Hoilday greetings were exchanged and off she went.

[homoe]

Originally Posted by Bèsame*

Busy busy, this time of the year. What this customer said to me today, took me by surprise, and so did my reaction.

I tweaked a price for a pair of boots, to reorder them. She originally paid less, and I exchanged at a higher price. She says, so if these don't work, will I get my money back on how I originally paid ? I said, just come back to see me, smiling as I said it.

She goes...what if your not here anymore? (This exchange will be back to her next week). I said, Ill be here, I'm not going anywhere.

She then seriously says, "but what if you die?"

"I'm not going to die...what if you die? Why would you say that? We aren't going anywhere"

She back tracked for the next 10 min.

In the end , Hoilday greetings were exchanged and off she went.

Weird indeed BUT people do just drop dead! Poor Alan, playing hockey with his son one minute, dead the next

[Bèsame*]

Originally Posted by homoe

Weird indeed BUT people do just drop dead! Poor Alan, playing hockey with his son one minute, dead the next

I know, but she was more worried over her boots/money, than my life...hmmmmm

[Tuff Stuff]

Originally Posted by Smiling

...the customer doesn't even know what they want. They usually think they do; but they don't. Of course, that's really more of a rumination on the state of Humanity in general, though; rather than simply being a customer issue.

HOWEVER, when you work with the public, that complete lack of self-awareness (whether it is a purposeful affectation or not) becomes so glaringly apparent because <whatever place of business you are working in> is a standalone microcosm of the human species.

Most people really think they know a thing or two. Some may; but the ones who may actually know something are the same ones that know they do not!

People are fascinating. I like to watch how they move about in the world and I really like it when they get to talking so I can see how their minds work. Even the pains-in-the-asses can be just absolutely delightful to observe in the right framework. I honestly miss working with the public.

So true.

In my line of work,you have to be very observant with each and every customer.Watch how they approach you and strike up a conversation.It usually takes me no more than a few seconds to figure out the mood their in and if they are there to buy something or tell me their life story.If they are my regular customers,I will give them a minute of chit chat because I know they eventually buy.I deal with all types of people and I treat them as they treat me..and it's so much fun when they hand over the green.