Is the customer really always right? What they said/what you wish could say...

Hollylane · 05-11-2012, 08:34 PM

Me: Thank you for calling ___, may I please have the address or account number that I can help you with?

Caller: Um...I am calling from ________Church of God, I want to help one of your customers with managing his account.

Me: May I have the customer's address or account number please?

Caller: I don't have either of those, can you look him up another way?

Me: Do you have his social security number, telephone number or name?

Caller: I don't have his social or his telephone number. Can you look it up by his name?

Me: What is the customer's last name?

Caller: I don't have his last name.

Me: Do you have any information about him.........at all?

Caller: I have his first name.

Me: We're here until 7pm tonight if you are able to call back with any information about the customer.

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I'm not sure it is the customer that needs help managing his account. Wow. Just wow.

05-11-2012, 08:34 PM	#36
Hollylane Practically Lives Here How Do You Identify?: . Preferred Pronoun?: . Relationship Status: . Join Date: Jun 2011 Location: . Posts: 11,495 My Photo Gallery Thanks: 34,694 Thanked 26,362 Times in 5,875 Posts Rep Power: 21474862	Me: Thank you for calling ___, may I please have the address or account number that I can help you with? Caller: Um...I am calling from ________Church of God, I want to help one of your customers with managing his account. Me: May I have the customer's address or account number please? Caller: I don't have either of those, can you look him up another way? Me: Do you have his social security number, telephone number or name? Caller: I don't have his social or his telephone number. Can you look it up by his name? Me: What is the customer's last name? Caller: I don't have his last name. Me: Do you have any information about him.........at all? Caller: I have his first name. Me: We're here until 7pm tonight if you are able to call back with any information about the customer. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I'm not sure it is the customer that needs help managing his account. Wow. Just wow.