Olivia Cruisers? Carribean Sun Cruise October 30th

Kobi · 09-08-2010, 05:07 PM

Blaze,
Thank you for the clarification. One can see how upsetting this would be even so many years after the incident occured.

For clarification, Olivia is not a member of the BBB. When businesses are not members, complaints are not easily resolved using this avenue.

For future reference for anyone who might find themselves with travel cancellations for any number of reasons - complaints to the attorney general in the state where the offending party is licensed is always an option. It is also an option, if you charge the trip to a credit card, to challenge the charges. Travel insurance is always a good idea and Olivia does provide this.

Also helps to check the fine print too i.e. I wonder if Olivia might have a disclaimer somewhere which allows them to refuse entry for any number of reasons. Checking cancellation policies is a good idea as well. Some places will not refund or offer you an alternative date.

It was nice to see people with direct experience on the cruises share their experiences with us.

I'm still keeping my feel on land tho.

Quote:

Originally Posted by Blaze

You know, at first I was going to just let this statement slide, but then it started to bother me a tad.
You asked this question Kobi, so I feel obligated to answer it.
I dont understand how one would not pursue getting their money back if they were stranded at the dock for the reasons they indicated. I suspect a simple complaint to the better business bureau and the local newspapers consumer affairs people would have resulted in a quick refund. Not pursuing this makes me wonder what actually happened at the dock.
You have to remember there was 22 of us. And as I had stated in an earlier post;And then tell us that we could reschedule another time??? We were on vacation, we have paid vacation hours, we can't just show up back to work and say, well can't go right now, so I'm going to work now and can you let me have next month off?!!!
We all worked, and we planned this vacation. Some. For example "Me" worked 2 full time jobs and had to get okayed to get my vacation.
Now... We asked for our money back, their response was, we can RESCHEDULE ALL OF YOU on another cruise. Well we paid to go on this one, we couldn't reschedule. We all did call the better business so that makes 44 complaints. They acknowledge our complaints. And put it down on there paper. We could have gotten lawyers or whatever else roads we may have wanted to take, but then again, we all worked. So if it's our loss, then yes, it was. My concern was not about the money anymore. It was about how we were treated. Was there any Drama involved? NO, we are respectful people, we questioned, we got their answers, and that. Is that. No secrets, no extra hate, we had enough of that. So before presuming otherwise. Ask it from the person who stated this, not hint and post. So basically you don't have to wonder now.
This was just my feelings, and what happened on "Our" experience. Not a debate about what we did wrong or right.
Thanks, Blaze